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The National Contract Cleaners Association or NCCA for short is a national association established in 1987.  The definition of a contract cleaning company is that they offer an outsourced, specialised cleaning service where cleaners and equipment are supplied at a cost per month.  The NCCA is a voluntary association and an employers’ association registered with the Department of Labour and is affiliated to the International Sanitary Supply Association (ISSA) which was established in 1923.

The ISSA offers a world of knowledge and facilitates ongoing networking, communications, and commercial opportunities for their members.  It provides members with the highest quality, industry-specific, relevant information.  They are the most widely accepted resource for knowledge and standards regarding professional business practices and making the scientific connection between cleaning and health and has the greatest impact on establishing a global cleaning community.

The NCCA’s mandate is to regulate relationships between its members and their employees in the contract cleaning industry; protect and further the interests of its members; promote collective bargaining, lawful conduct and fair labour practices between its members and their employees in the contract cleaning industry; promote, defend and represent the interests of its members at both national and local level; to coordinate the actions of its members regarding matters of concern to them; provide liaison between its members and organised labour and other bodies; endeavour to settle disputes affecting its members, either as individuals or as an organised group; protect the rights of its members and render to them assistance with regard to employment matters related to conducting business in the contract cleaning industry; promote communication, interaction and unanimity between branches of the Association in order to ensure proper implementation of the objectives and policies of the Association; issue media statements on behalf of its members; lobby for the support of Central, Provincial and Local Government and any other decision maker; and liaise with other organisations which have similar objectives and policies to the Association and perform any functions incidental to the promotion of the aims, objectives and mission of the Association.

Benefits of outsourcing to NCCA member companies means that clients can focus on their core business as the contractor’s core business is cleaning.  The contractor lays out the capital and the clients are released from the administrative headaches.  The contractor develops specifications with the client and are responsible for maintaining these specifications.  Before you contract to a cleaning company do your research into the company and ask questions such as: how long have they been operating; are they members of the NCCA; can they provide details of previous companies they contracted to and if so contact these companies and get references from them; does the contract cleaning company have a cleaning and disinfecting plan within their company which is in line with fighting COVID-19; are their cleaning personnel properly trained; have they registered their disinfectants with the NRCS and check if they have the necessary material safety data sheets (MSDS) providing details of the chemical substances used (the MSDS’s must be available while the cleaning company is on site); and, is the company registered with the NBC and do they contribute for their cleaners on the Contract Cleaners National Provident Fund administered by the NBC?

Cleaning companies who choose to be members of the NCCA do so because they wish to align themselves with an organisation which is a national leader of the cleaning industry in South Africa and is mandated to negotiate with organised labour over matters of mutual interest which together with organised labour in a National Bargaining Forum, advises the Minister of Labour on minimum employment standards for the industry.  These negotiated settlements are legislated by the Minister of Labour and the NCCA’s members need to adhere to the minimum legislative requirements applicable to the industry.  Associate members of the NCCA keep its members abreast of technological and chemical advances made in the cleaning industry.

Currently Gauteng, Limpopo and Eastern Cape branch contract cleaner members undergo a compliance audit.  The primary aim of the NCCA is to project the professionalism, integrity and credibility of its members through adherence to its code of ethics and compliance with all legislative requirements applicable to the industry.  Given the competitive nature of the industry, contract cleaning companies looking for an advantage welcome the opportunity to be audited and being found ‘compliant’ and use this status as part of their marketing activities as they receive a membership certificate which states they are “fully compliant” members of the NCCA.  As a result of these compliance audits, government departments and companies putting out contracts or tenders request that contract cleaning companies bidding for these contracts or tenders need to be members of the NCCA as they know we are a self-regulating body.   The other branches of the NCCA are readying themselves to rolling out compliance audits in their Province.

To contact a NCCA branch near you, please visit our website at for their contact details.